Man And Van Blackheath Terms and Conditions

These terms and conditions set out the basis on which Man and Van Blackheath provides removals, transport, collection, delivery and related services to customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are intended to be clear, fair and practical, and they apply to all standard man and van services arranged with us unless we have agreed otherwise in writing.

In these terms, references to “we”, “us” and “our” mean the service provider operating under the Man and Van Blackheath name, and references to “you” or “the customer” mean the person or business requesting the service. These terms apply whether the service is a single-item move, part-load transport, student move, furniture collection, household relocation or business delivery, provided it remains within the scope of a man and van service.

We reserve the right to update these terms from time to time. The version in force at the time of booking will normally apply to your job, unless changes are required by law or are agreed between us in writing. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force.

Booking process begins when you request a quotation or service estimate and provide accurate information about the items, access conditions, locations, dates, and any special handling requirements. Quotations are generally based on the details supplied at the time of enquiry. If the scope changes, the quoted price may also change. You are responsible for ensuring that all details are complete and correct before confirming the booking.

A booking is only confirmed once we have accepted the job and, where requested, received any deposit, pre-authorisation or written acceptance from you. We may decline or cancel a booking if we reasonably believe that the job is unsafe, unlawful, outside our service scope, or materially different from the information provided. Any Blackheath man and van booking may also be subject to vehicle availability, crew availability and appropriate access arrangements.

If the service requires parking permissions, lift access, permit arrangements, or other third-party permissions, it is your responsibility to obtain them unless we have expressly agreed to do so. Delays caused by missing access information, restricted parking, building rules, or failure to secure required permissions may result in additional charges. We may need to amend arrival times if we encounter circumstances beyond our reasonable control.

Payments must be made in accordance with the quotation, invoice or booking confirmation issued to you. Unless we state otherwise, prices are quoted in pounds sterling and may be based on hourly rates, fixed fees, mileage, load size, or a combination of these. Any Man and Van in Blackheath service may also include extra charges for waiting time, congestion, tolls, parking, additional labour, heavy items, long carries, stairs, weekend work, bank holidays, or urgent same-day requests where applicable.

Payment may be required in advance, on completion, or in staged instalments depending on the nature of the work. If a deposit is requested, it secures the booking and may be non-refundable except where cancellation rights or legal obligations apply. Full payment must be received without deduction or set-off unless required by law. We may suspend, delay, or refuse completion of the service if payment is not made when due.

Where payment is taken by card, bank transfer or another electronic method, you must ensure that the payment details used are valid and authorised. If a payment is reversed, charged back, or later found to be unauthorised, you must reimburse us for the amount reversed together with any associated fees, administration costs or losses reasonably incurred. We may charge interest on overdue amounts in accordance with applicable UK law.

Cancellations and amendments must be requested as soon as possible. If you need to change the date, time, address, volume of goods or any material part of the booking, we will try to accommodate the change, but we cannot guarantee availability. Any change may affect price, timing or vehicle allocation. If we have already incurred costs or allocated resources, an amendment fee may apply.

You may cancel a booking before the service begins by giving us reasonable notice. The amount refundable, if any, will depend on the notice period, whether a deposit was paid, and whether we have already incurred costs. Where a booking is cancelled at short notice, after arrival, or once loading has started, we may charge a cancellation fee to cover lost time, crew allocation, fuel, administration and other reasonable costs.

If we have to cancel or postpone due to vehicle failure, staff illness, severe weather, road closures, legal restrictions, safety concerns, or other events outside our control, we will make reasonable efforts to rearrange the service. We will not be liable for indirect losses caused by such cancellation or delay, provided we have acted reasonably and in good faith. This does not affect any rights you may have under mandatory consumer law.

Liability is limited to the extent permitted by law. We will take reasonable care when handling goods, loading vehicles and carrying out services, but you remain responsible for ensuring that items are suitably packed, labelled and fit for transport unless we have agreed packing services. We are not responsible for damage to items that were already fragile, defective, poorly packed, inadequately protected, or unsuitable for transport in the condition supplied.

Our responsibility for loss or damage is limited to direct loss only and does not include indirect, consequential or economic losses such as loss of profit, loss of business, missed appointments, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited.

Unless a higher level of cover has been expressly agreed in writing, our liability for any single item, or for the overall job, may be capped at the amount paid or payable for the relevant service or such other amount as is reasonable and lawful in the circumstances. You should arrange your own insurance if you require cover for high-value, rare, sentimental or irreplaceable items. Any man and van UK terms must be read subject to mandatory consumer protection legislation.

Waste regulations apply where the service involves removal, disposal, recycling, clearance or transport of waste materials. We will only handle waste in compliance with applicable UK waste laws and regulations, including requirements relating to duty of care, safe transfer and lawful disposal. You must accurately describe any waste items in advance so we can determine whether they can be accepted and whether any special handling is necessary.

You must not place prohibited, hazardous, infectious, toxic, explosive, flammable or illegal materials into the vehicle unless we have expressly confirmed in writing that we are licensed and equipped to handle them. This includes, without limitation, asbestos, chemicals, gas cylinders, medical waste, oils, batteries, pressurised containers and regulated electrical or electronic waste where special rules apply. We may refuse any item that we reasonably believe breaches safety rules or waste regulations.

Where we remove waste on your behalf, you may be asked to confirm ownership, source, and description of the waste and to provide any information needed for lawful transfer or disposal. Title to waste may pass to us only where permitted by law and only for the purpose of lawful processing or disposal. If unlawful, undeclared or contaminated waste is found among items collected, you will be responsible for resulting losses, fines, clean-up costs and disposal charges to the extent permitted by law.

Customer responsibilities include ensuring that all goods are ready for collection, access routes are clear, and parking or waiting arrangements are suitable. You must ensure that fragile items are packed properly and that all drawers, doors and loose parts are secured unless you ask us to assist and we agree. Any Blackheath man and van service relies on timely cooperation from you, your representatives and, where relevant, third parties such as landlords, building managers or reception staff.

You are responsible for declaring any special characteristics of items, including weight, dimensions, electrical disconnection requirements, disassembly needs, or unusual handling risks. If items are heavier, larger or more difficult than described, we may charge additional labour or refuse to move them if doing so would be unsafe. We may also request that you or your representative inspect and confirm the condition of items before and after the job where practical.

We may refuse to carry items that are illegal, unsafe, unauthorised, offensive, excessively valuable without adequate insurance, or otherwise unsuitable for transport in our reasonable opinion. The vehicle must not be loaded beyond lawful or safe capacity. If you request us to carry an item contrary to our advice, you do so at your own risk and we may require a written waiver where lawful. We remain entitled to decline any instruction that would breach health and safety requirements.

Service performance depends on the information provided, road conditions, weather, access, and the availability of labour and vehicles. Time estimates are estimates only and are not guaranteed unless we expressly state otherwise in writing. We will use reasonable efforts to arrive within the agreed window, but delays can occur. We are not liable for delays caused by traffic, accidents, roadworks, authority restrictions, breakdowns or events beyond our reasonable control.

If a delay occurs, we will aim to keep you informed where practicable. If the delay makes performance impossible or unsafe, we may reschedule or cancel the job. Additional waiting time caused by the customer, building access issues, or incomplete preparation may be charged at the prevailing rate. The same applies if unloading cannot proceed because the destination is not ready or accessible.

We may use subcontractors or additional personnel to perform the service, provided they are suitably instructed and the service quality is maintained. Any subcontractor used on a Man and Van Blackheath job will be bound by obligations consistent with these terms where relevant. However, we may still be responsible for the acts and omissions of those engaged to carry out the work, subject to the limitations in these terms and applicable law.

Claims and complaints should be raised as soon as reasonably possible after the event and, where practical, before the vehicle leaves the delivery location. For loss or damage claims, you must provide clear evidence, including photographs, item descriptions, and a reasonable explanation of how and when the loss or damage occurred. Failure to notify us promptly may affect our ability to investigate and may limit any remedy available.

If a claim is accepted, we may offer repair, replacement, partial refund or another remedy that is fair in the circumstances and permitted by law. Any compensation will be assessed in light of depreciation, pre-existing wear, the nature of the item, and the limits stated in these terms. Nothing in this section prevents you from seeking your statutory rights where they apply.

We expect both parties to act reasonably and in good faith. If a dispute arises, we encourage prompt communication so that issues can be resolved without unnecessary delay or expense. Where a complaint concerns invoicing, timings, access, waste handling or damage, we may ask for supporting documents, photographs or witness statements to assess the matter properly.

Data and communications relating to your booking may be recorded and stored for administrative, legal, accounting and service-delivery purposes. We will handle personal data in accordance with applicable UK data protection laws. By making a booking, you agree that we may contact you about the service by phone, email or text where needed for operational reasons, such as confirming timing, access, payment or changes to the booking.

We may keep records of quotations, invoices, risk assessments, waste transfer information and job notes for as long as reasonably necessary to comply with legal obligations and legitimate business needs. You should keep your own records of any valuable items, inventory lists or supporting documents. We are not responsible for the loss of your personal records unless caused by our breach of these terms and subject to the limitations stated above.

These terms apply in conjunction with any specific written agreement or invoice terms agreed for a particular job. If there is any conflict, the specific written agreement will take priority to the extent of the inconsistency. Any waiver of a right under these terms must be in writing and will apply only to the situation for which it is given.

Governing law and jurisdiction are governed by the laws of England and Wales. If you are based elsewhere in the UK, mandatory local consumer protections may still apply where relevant, but these terms shall be interpreted in accordance with the law of England and Wales unless we agree otherwise in writing. Any dispute arising out of or in connection with these terms or the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory law requires otherwise.

Nothing in these terms is intended to exclude or limit any rights you have under applicable consumer legislation, unfair contract terms rules, or other mandatory legal protections. If any part of these terms is inconsistent with such rights, that part shall be read down or treated as modified to the minimum extent necessary to comply with law. The remaining provisions shall remain in effect.

By proceeding with a booking, you confirm that you have read, understood and accepted these terms and conditions for Man and Van Blackheath. They are designed to create a transparent working relationship and to define responsibilities clearly so the service can be delivered safely, lawfully and efficiently.