Man and Van Blackheath Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Blackheath provides man and van, removal and related services within the United Kingdom. By making a booking or allowing work to proceed, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions the following words have the meanings shown below:

1.1 We, us, our means Man and Van Blackheath, the provider of man and van and removal services.

1.2 You, your means the customer, being the person, firm or company who requests and pays for the services.

1.3 Services means any transport, loading, unloading, packing, handling, storage or related work we agree to carry out.

1.4 Goods means any items, property or belongings which are the subject of the services.

1.5 Premises means any address or location where we collect, handle, store or deliver the goods.

1.6 Agreement means the contract between you and us, incorporating these Terms and Conditions and any written quotation or booking confirmation we provide.

2. Scope of Services

2.1 We provide man and van and removal services for domestic and commercial customers, including transport of household goods, office equipment and other general items.

2.2 Our standard service includes the vehicle, driver and, where agreed, additional crew for loading and unloading. Any packing, dismantling, reassembly or specialist handling must be expressly agreed in advance.

2.3 We reserve the right to refuse to handle or transport any goods that we reasonably believe are unsafe, illegal, excessively heavy, improperly packed, or otherwise unsuitable for transport.

2.4 We are not a licensed waste carrier for all categories of controlled waste. Any removal of waste or items for disposal is subject to section 9 of these Terms and Conditions.

3. Booking Process

3.1 You may request a quotation by providing us with accurate information about the goods to be moved, the collection and delivery addresses, access details, dates, times and any special requirements.

3.2 Quotations are based on the information you provide. If that information is inaccurate or incomplete, we may adjust the price, change the service offered, or refuse to proceed until revised terms are agreed.

3.3 A booking is only confirmed when we have accepted your request, agreed a date and time, and you have accepted our quotation or agreed rates. We may confirm this verbally or in writing.

3.4 Any estimated time for completion of the services is given in good faith but is not guaranteed. Traffic, weather, access, additional items and other circumstances beyond our control may affect the timing.

3.5 It is your responsibility to ensure that appropriate parking and access are available at each premises. Any parking charges, permits or penalties incurred as a result of the services will be payable by you.

4. Customer Responsibilities

4.1 You must ensure that you are present, or an authorised representative is present, at the collection and delivery premises for the duration of the services to provide access, directions and instructions.

4.2 You must ensure that all goods are packed safely and suitably for transport, unless we have expressly agreed to provide packing services. Fragile or valuable items must be clearly identified.

4.3 You are responsible for disconnecting, defrosting and preparing appliances and other items for transport, unless otherwise agreed. We do not disconnect gas, electrical, plumbing or similar services.

4.4 You must ensure that nothing is left behind at the collection premises and that only the intended goods are taken. You should check vehicles and premises before we leave each location.

4.5 You must not ask us to transport or handle any goods listed as excluded items in section 8.

5. Payments and Charges

5.1 Our charges may be based on an hourly rate, a fixed price quotation, or a combination of both, as agreed at the time of booking.

5.2 Unless otherwise agreed, hourly rate bookings are charged from the agreed start time or the time we arrive at the first premises, whichever is earlier, until completion of the services at the final premises.

5.3 You agree to pay any additional charges incurred due to circumstances beyond our control, including but not limited to waiting time, extended loading or unloading times, poor access, additional items, parking costs and tolls.

5.4 We may require a deposit or prepayment to secure your booking. Any deposit will be set off against the final charges payable.

5.5 Payment is due on completion of the services on the same day, unless we have agreed alternative payment terms in writing before the booking date.

5.6 We accept payment by the methods notified to you at the time of booking. You are responsible for ensuring that you have funds available to make payment when due.

5.7 If you fail to make payment on the due date, we may charge interest on the overdue amount at the statutory rate until payment is received in full, and we may withhold further services or retain goods under a lien until payment is made.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by giving us notice as soon as reasonably practicable.

6.2 If you cancel more than 48 hours before the agreed start time, any deposit paid may be refunded or credited at our discretion, less any reasonable administrative costs.

6.3 If you cancel within 48 hours of the agreed start time, we reserve the right to retain all or part of any deposit paid and to charge a cancellation fee to reflect our reasonable losses, including loss of opportunity to take other bookings.

6.4 If you cancel on the day of the booking or after we have dispatched the vehicle, we may charge up to the full estimated price of the services.

6.5 If you request a change in date, time, addresses, scope of work or size of vehicle, we will attempt to accommodate the request but cannot guarantee availability. Any change may result in revised charges.

6.6 We may cancel or postpone the services where it is not safe or practical to proceed, including due to severe weather, vehicle breakdown, illness, access issues or other events beyond our reasonable control. In such cases we will offer a new date and time, but we will not be liable for any consequential losses.

7. Our Liability

7.1 We will exercise reasonable care and skill in providing the services. Our liability to you is subject to the limitations and exclusions in this section.

7.2 We are not liable for any loss or damage to goods unless caused by our negligence or breach of this agreement. You must notify us in writing of any apparent loss or damage as soon as reasonably possible and in any event within 7 days of completion of the services.

7.3 Our total liability for loss or damage to goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable replacement value for the affected items, subject to any monetary limits we have notified to you before or at the time of booking.

7.4 We are not liable for:

a) Any loss or damage arising from your failure to pack items properly where we have not agreed to pack them.

b) Any loss, damage or deterioration to perishable or fragile items not reasonably capable of withstanding the normal course of transport.

d) Any damage to premises where we are required to follow your instructions against our advice or where access is unusually tight or restricted.

e) Any loss or damage arising from normal wear and tear, inherent defect, pre-existing damage or the nature of the goods.

7.5 You must take out your own suitable insurance for high value, delicate or irreplaceable items. We are not responsible for providing insurance cover for your goods unless expressly agreed in writing.

7.6 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or any other liability that cannot lawfully be limited or excluded under UK law.

8. Excluded and Prohibited Items

8.1 Unless expressly agreed in writing, we do not accept the following for transport or handling:

a) Hazardous, explosive, flammable or corrosive materials, including gas cylinders, fuel, paint, chemicals and similar substances.

b) Illegal goods, stolen property or items whose possession or transport is unlawful in the UK.

c) Money, jewellery, watches, precious metals, stones, securities, deeds, bonds or similar valuable documents.

d) Livestock, animals, plants requiring specialist care, or perishable food items.

e) Items requiring specialist equipment or licensing which we have not agreed in advance to handle.

8.2 If you submit prohibited items to us without our knowledge, we shall not be liable for any loss or damage arising in relation to those items and you will be responsible for any costs, damages or penalties we incur as a result.

9. Waste and Disposal Regulations

9.1 We operate in accordance with applicable UK waste regulations. We will only remove waste or items for disposal where it is lawful and safe for us to do so.

9.2 We are not obliged to remove any waste from premises and reserve the right to refuse any items we reasonably suspect to be hazardous, contaminated, unlawful to carry or otherwise unsuitable for removal.

9.3 Where we agree to remove items for disposal, you warrant that you are the owner of those items or have the owner's authority to dispose of them and that they do not contain hazardous or controlled waste unless specifically disclosed and agreed.

9.4 Any charges for waste removal or disposal will be agreed in advance or added to your invoice where additional items are presented on the day. Costs may include labour, transport and disposal fees.

9.5 We will dispose of any waste or unwanted items only through lawful methods and approved facilities. Fly-tipping or unlawful disposal is strictly prohibited. If your instructions would result in unlawful disposal, we will refuse to comply.

9.6 You are responsible for any penalties, fines or claims arising from inaccurate or incomplete information you provide about items to be disposed of, including where you have misrepresented the nature of the waste.

10. Access, Parking and Property Damage

10.1 You must ensure that there is suitable access to the premises for our vehicles and staff, including clear routes, safe stairways, lifts where applicable and sufficient parking.

10.2 You are responsible for obtaining any necessary parking permits and for paying any parking fees. If parking is not available or legal parking is refused, we may refuse to complete the service or charge for additional time spent seeking parking.

10.3 While we will take reasonable care when moving goods through premises, we are not liable for damage to internal or external fixtures, fittings, floors, walls or ceilings arising from moving large or heavy items through tight or restricted spaces where there is a foreseeable risk of contact.

10.4 You may request that we attempt to move items through restricted access at your own risk. In such cases we may ask you to confirm your instructions and acceptance of that risk before proceeding.

11. Delays and Force Majeure

11.1 We aim to arrive at the agreed time, but timing is not guaranteed. We are not liable for delays caused by traffic, accidents, road closures, weather conditions, breakdowns, industrial action or other events beyond our reasonable control.

11.2 If a delay occurs before we arrive, we will notify you where reasonably possible and provide an updated estimated arrival time or alternative arrangements.

11.3 If we are unable to complete the services on the agreed date due to an event beyond our control, we will reschedule as soon as reasonably practicable. Our liability will be limited to the rescheduled performance of the services or, if we cannot reasonably reschedule, a refund of any prepayments made for the affected services.

12. Complaints and Disputes

12.1 If you are dissatisfied with any aspect of our services, you should raise the issue with the driver or crew leader at the time so that we have an opportunity to put things right where possible.

12.2 Any formal complaint must be submitted to us in writing within 7 days of completion of the services, providing full details and any supporting evidence.

12.3 We will investigate your complaint and respond within a reasonable timeframe. We may request additional information or evidence to help us assess the issue.

12.4 If a dispute arises that cannot be resolved by negotiation, either party may pursue their rights through the UK courts as set out in section 14.

13. Data Protection and Privacy

13.1 We will collect and use your personal information for the purposes of providing our services, processing payments, managing bookings and, where applicable, meeting our legal obligations.

13.2 We will take reasonable steps to keep your personal information secure and will not sell or disclose it to third parties except where necessary to provide the services, process payments, comply with the law or with your consent.

13.3 By providing your details, you consent to us contacting you regarding your booking and, where appropriate, about related services we offer. You may request that we stop sending marketing communications at any time.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services.

15. General Provisions

15.1 If any provision of these Terms and Conditions is held by a court to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

15.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

15.3 This agreement constitutes the entire understanding between you and us regarding the services and supersedes any prior statements, representations or agreements, whether written or oral, relating to the same subject matter.

15.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your agreement with us.

By proceeding with a booking or allowing the services to commence, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.



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Affordable and Leading Man and Van Blackheath

Our man and van service is award-winning for a reason; we treat each individual case with the utmost attention and dedication, ensuring all of our clients are entirely satisfied with our service. From the initial stage right through to the unpacking at your new home, our service is second-to-none, giving you peace of mind that you can always rely on our team to carry out their job to the best standard. We also offer a money back guarantee if you aren’t happy with our man and van Blackheath services, showing just how assured we are in what we do.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Blackheath Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 5A St. Johns Park
Postal code: SE3 7TD
City: London
Country: United Kingdom

Latitude: 51.4754890 Longitude: 0.0151420
E-mail:
[email protected]

Web:
Description: Our man and van moving company in Blackheath, SE3 prides with 100% customer satisfaction. Contact us today! Get a special deal now!
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